1. Return Eligibility

No-Reason Returns Conditions:

• Items must be in their original packaging, unused, and undamaged.
• Returns can be initiated within 15 calendar days after delivery (shipping costs to be borne by the buyer).

Quality-Issue Returns Conditions:

• Items must have obvious defects or performance malfunctions.
• Returns can be initiated within 30 days after delivery, and video/photo evidence must be provided.
• Special Note: Quality issues must be verified by our technical team.

2. Refund Methods

Original Payment Refund:

• Processing Time: Refunds will be processed to the original payment account within 7 working days after receiving and verifying the returned item.
• Notes: The refund amount will be based on the actual amount paid (excluding discounts from coupons, points, etc.).

Shipping Fee Deduction Rules:

• Non-Quality-Issue Returns: Round-trip international shipping fees will be deducted (based on the invoice from the logistics company).
• Quality-Issue Returns: Shipping fees will be fully covered by us.

Quality-Issue Compensation:

• Handling: For items verified to have quality issues, the buyer will receive a full refund (including the item price and paid shipping fees).

3. Return Process

Submit Return Request:

• Path: Log in to your account → Go to "Order History" → Select the relevant order → Click "Request Return".
• Information Required: Specify the return reason, quantity, and contact information.

Shipping Requirements:

• Packaging: Returned items must be packed in the original packaging or equivalent protective materials to avoid damage during transit.
• Logistics Choice: It is recommended to use a trackable shipping method and retain the tracking number.

Await Review and Processing:

• Review Time: We will complete the review within 3 working days after receiving the return request and notify you of the result via email or in-app message.
• Return Address: Upon approval, the system will automatically send the return address and instructions.

4. Special Notes

Color Variations:

• Exemption: Minor color differences due to screen display variations are not considered quality issues.
• Suggestion: Refer to product images or contact customer service for detailed color charts before placing an order.

Customs Clearance Delays:

• Negotiation Mechanism: If customs clearance delays exceed 45 days, we will negotiate a solution based on the actual situation (e.g., reshipment or full refund).
• Force Majeure: Delays caused by war, natural disasters, or other force majeure events are not covered by this clause.

Warm Reminder

Customer Support: If you have any questions, please contact our "Online Customer Service". We are here to assist you.