1. Shipping Time Commitment
We prioritize shipping from local warehouses. Orders are processed and dispatched within 24-48 hours after purchase (excluding holidays).

2. Order Tracking
Real-time tracking numbers are provided via carriers such as USPS, FedEx, or UPS. Customers can check their package status by:Logging into their account on Welstik Tapes.com, orVisiting the carrier’s official website.

3. Special Circumstances
Customs Delays:
If a package is held in customs for more than 20 business days, customers may request:Free reshipment (same product), or Full refund (including shipping fees).

Force Majeure:
Delays caused by war, natural disasters, strikes, or other uncontrollable events are not eligible for compensation. However, we will assist customers in coordinating solutions with the carrier.

4. Returns & Refunds
15-Day No-Questions-Asked Returns: Buyers cover return shipping costs.
Defective/Quality Issues: We cover international return shipping fees.

5. Customer Support
Multilingual support (English, Spanish, French) is available via:Live chat (backend dashboard), or Email for real-time logistics assistance.

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